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Service Manager

We are currently looking for a Service Manager who is keen and driven to join the Service department at our Braintree Branch, based in Essex.

Role Purpose:

You will be responsible for the efficient running of the Service office, covering agricultural and domestic horticultural machinery repairs.  You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communications between management, customers and technicians.

Essential Skills/Experience:

  • Strong knowledge of agricultural and/or horticultural equipment would be advantageous
  • Previous management or supervisor experience is desirable as this is a busy service department
  • Directing, mentoring and overseeing the work of the technicians at the Branch
  • Familiarity of profit/loss management and reporting
  • Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing.
  • Be organised and have the ability to multitask efficiently
  • Can deal with staff related matters confidently and in line with Company procedures
  • Proactive and methodical in approach to problem solving
  • Ability to communicate effectively to all levels of the business
  • Act with discretion when dealing with matters of a confidential nature
  • Ability to manage customer expectations without over committing
  • Able to work alone and on your own initiative
  • Maintain a good general level of health and fitness
  • Good general appearance as customer facing role
  • Job Categories
    Job Categories: After Sales Support
  • Job Type
    Job Type: Permanent, Full Time
  • Job Location
    Job Location: Braintree
  • Ref No
    Ref No: WS2087

Additional Information

  • Start Date:
    Immediate, subject to successful candidates notice period
  • Hours:
    42.5hrs per week – 8am to 5.30pm Monday to Friday (1hr unpaid lunch). Additional hours required to include alternate Saturdays and peak times e.g. harvest
  • Salary:
    £Competitive, depending on experience, company vehicle and profit related bonus 
  • Benefits:
    32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary).
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Ernest Doe & Sons Ltd
Ulting, Maldon
Essex, CM9 6QH
England